Support

How can we help?

Questions about TowAlerts, the driver app, or your fleet account — we're here.

Email us

Get in touch

The fastest way to reach us. We typically reply within one business day (AEST).

support@tow.systems

Report a problem

Something not working?

Tell us what happened — the app or device you're using, what you expected, and what you saw. Screenshots help.

Report an issue

Fleet operators

Account & access

Need fleet access, driver onboarding, or billing help? Email us and include your operator name.

Contact fleet support

Common questions

Which areas does TowAlerts cover?

TowAlerts currently focuses on South East Queensland, drawing on official and community road-incident feeds. Coverage expands as we add data sources.

How do I get the app?

Android builds are available at downloads.tow.systems. iOS is distributed via TestFlight during beta — email us to be added.

How do I manage notifications or location?

You control alert regions and notification permissions in the app's settings. You can turn location sharing off at any time from your device settings.

How do I delete my account or data?

Email support@tow.systems from your account email and we'll process your request in line with our Privacy Policy.